Skillsoft Percipio
Connect your Percipio catalogue and learning activity to MuchSkills. Employees find relevant Percipio learning from their gap analysis and development plans, and managers and HR see learning progress next to skills and goals. We switch the connector on for you, then you add the credentials yourself.
- Who
- A MuchSkills Owner or Admin, with a Percipio admin or your Skillsoft team
- How it connects
- We switch it on, then you add the credentials in Settings › Integrations
- Brings in
- Catalogue and learning activity
- Credentials
- A Percipio service account and its bearer token
How to
How it works
Percipio protects its APIs with service accounts. A service account belongs to your Percipio organisation and has its own bearer token. MuchSkills uses that token to read your catalogue and learning activity. Nothing is written back to Percipio.
Before you start
- In MuchSkills: the Owner or Admin role.
- In Percipio: a Percipio admin who can create service accounts, or your Skillsoft account or implementation team.
- A dedicated service account. Skillsoft recommends one service account for each system you integrate. Ask for one just for MuchSkills, so you can switch it off without affecting anything else.
- Check email addresses. People's email in Percipio should be the address they sign in to MuchSkills with.
Steps
With MuchSkills
- Ask us to switch it on. Email support@muchskills.com or use the chat, and give your MuchSkills organisation name. Do not include a token. We switch on the Skillsoft connector for your organisation and tell you when it is ready.
In Percipio
- Get a service account and its bearer token. A Percipio admin creates a service account for MuchSkills and copies its bearer token. A service account can be limited to the APIs it needs and can have an expiry date. If you cannot create one yourself, Skillsoft asks you to contact your Skillsoft account team. Skillsoft's guide to service accounts
- Get your organisation ID. Skillsoft calls it the Organization UUID. It identifies your Percipio site, and your Skillsoft implementation team can give it to you.
Back in MuchSkills
- Open the connector. Go to Team/Org › Settings › Integrations and click Connect on Skillsoft.
- Add the credentials and connect. Paste your organisation ID and the service account's bearer token into the two fields and click Connect. The status changes to Api Connected.
- Start the sync. Click Start Sync.
Check it worked
- The connector shows Last successful sync and Next scheduled sync.
- Percipio courses appear next to skills in My Growth › Gap Analysis and next to development goals.
- Managers see ongoing and completed learning for their direct reports in My Circle.
Benefits
What you get
- For employees: learning where the gap is. Relevant Percipio content appears in their role gap analysis and development plans, tied to the skills and certificates they need.
- For managers: a plan, not a guess. They see each direct report's ongoing and completed learning next to skills, goals and role fit.
- For HR and L&D: one view. Skills, gaps, active goals and learning progress sit in one place, so you see which capabilities are being built.
Important to know
Important to know
Treat the token as a password. Store it in your password manager. Never send it by plain email or chat.
Use a dedicated service account. It keeps access traceable, and you can switch MuchSkills off without touching other integrations.
Watch the expiry date. If the service account or token has an expiry date, put it in your calendar. When it expires, the sync stops until you paste in a new token.
Matching is by email. Learning activity from people whose Percipio email differs from their MuchSkills sign-in email is not shown.
Read-only. MuchSkills reads from Percipio. It does not enrol people or change anything in Percipio.
Common errors
Troubleshooting
| What you see | Why | What to do |
|---|---|---|
| Skillsoft shows Contact us to get started using Skillsoft | The connector is not switched on for your organisation yet | Email support@muchskills.com or use the chat |
| Invalid Credentials | The organisation ID or token was copied wrongly, or the token belongs to another Percipio site | Check both values with your Percipio admin, paste them in and click Update Credentials |
| Authentication failed multiple times | The token expired, or the service account was deactivated | Get a new token for an active service account and click Update Credentials |
| Some people have no learning activity | Their Percipio email differs from their MuchSkills sign-in email | Align the email addresses, then click Sync Now |
| Some content or activity is missing | The service account does not have access to every API MuchSkills reads | Ask your Percipio admin or Skillsoft team to check the service account's permissions |
Frequently asked questions
Skillsoft shows Contact us in MuchSkills. Can we still connect it?
Yes. The connector is switched off by default. Email support@muchskills.com or use the chat with your MuchSkills organisation name, and we switch it on. You then add the credentials yourself.
Why is it switched on by request?
Percipio uses a service account and bearer token that are set up for each organisation. Switching the connector on with you lets us check that your set-up works before people rely on it.
Should we send our Percipio token to support?
No. A bearer token is a secret, like a password. Enter it yourself in MuchSkills once the connector is switched on. If we ever need to see a credential, we agree a secure channel with you first, never plain email.
Who creates the service account?
A Percipio admin with access to service accounts, or your Skillsoft account or implementation team. Skillsoft recommends a separate service account for each system you integrate, so ask for one just for MuchSkills.
Can it handle a large catalogue?
Yes. The connector has synced a catalogue of 50,000 courses for one enterprise customer.
How is learning activity linked to the right person?
By email address. Make sure people's email addresses in Percipio are the ones they sign in to MuchSkills with.
What do employees see?
Relevant Percipio learning in their role gap analysis and next to their development goals, for example the courses that lead to a certificate they need. Where it is switched on, they can also see who else is taking the same learning.
What happens when the token expires?
The sync stops and the connector shows an authentication error. Ask for a new token for the service account, paste it in and click Update Credentials.