Employment Hero
Bring your people data from Employment Hero into MuchSkills. Your Employment Hero administrator gives MuchSkills read-only access, and we map the fields and run the sync. The set-up is part of your MuchSkills implementation.
- Who
- Your Employment Hero administrator, with our CTO
- How it connects
- Custom set-up, part of your implementation
- Sync
- Every 5 hours, or on demand with Sync Now
- Access
- Read-only
How to
How it works
MuchSkills reads from Employment Hero on a schedule. New starters, leavers, manager changes and department changes arrive at the next sync, with no manual work on either side. Nothing is written back to Employment Hero.
Before you start
- A Employment Hero administrator on your side, or your Employment Hero implementation partner.
- A list of who should be in MuchSkills: everyone, or a selection by country, company, department or worker type.
- Your field names. Employment Hero installations name custom fields differently, so have your field list to hand for the technical session.
Steps
In Employment Hero
Your Employment Hero admin creates read-only API access in the Developer Portal and shares it with us. We agree the remaining connection details with you in the technical session. Employment Hero documentation
- Check that your plan includes the API. The Developer Portal and API access come with Platinum and higher plans (Employment Hero lists Platinum HR, eOS Plus and eOS Unlimited). Lite and Standard Plus plans do not include it; your Employment Hero account manager can confirm.
- Open the Developer Portal. Sign in to Employment Hero as an admin or owner, click your Profile Name in the top right corner and select Developer Portal.
- Create an application for MuchSkills. Click + Add Application and name it MuchSkills. Choose only read scopes for organisations, employees, teams and work locations, plus leave requests if you share absence. Do not choose write, payroll, bank or document scopes. Scopes cannot be changed after you save, so check them first. If the form asks for a redirect address, we give you one in the technical session.
- Copy the credentials. Save the application and copy the Client ID and Client Secret to your password manager.
- Note the connection details. The Client ID and Client Secret, your organisation's name, and an admin or owner who can approve the connection with us in the technical session. We agree a secure channel for the secret; never send it by email.
With MuchSkills
- Send us the connection details. The credentials and connection details from the steps above, your field list and your scope, through a secure channel we agree.
- Join the technical session. Your Employment Hero administrator and our CTO map the fields and test the connection together.
- Check a first sync. We sync a handful of people or one department. You check their names, managers, departments and any tags in MuchSkills.
- Widen the scope. We switch the sync on for everyone in scope. From then on it runs every 5 hours.
Check it worked
- Team/Org › Members lists the people in scope.
- The people in scope have an invitation to create their MuchSkills profile.
- Managers see their direct reports in My Circle.
Benefits
What you get
- Employment Hero stays the source of truth. People data is entered once, in Employment Hero, and MuchSkills follows.
- A skills layer on your HR system. Skills, certifications and project history sit next to the people records you already trust.
- Clean data for planning. Reporting lines, departments and tags arrive ready for filtering, gap analysis and Team Builder.
Important to know
Important to know
What syncs. Only name and email are required. Sync as many of the other fields as you can, because each one makes MuchSkills more useful.
| Field | Needed | Used for |
|---|---|---|
| First and last name | Required | Profiles, search, every view |
| Required | Matching and sign-in. Must be the address people sign in with | |
| Job title | Recommended | Profiles, roles, Discover |
| Manager | Recommended | Reporting lines, My Circle, reports. MuchSkills maps it from Employment Hero automatically |
| Department | Recommended | Departments and filters |
| Employee status | Recommended | Deactivating leavers |
| Location or country | Recommended | Filters and scoping |
| Profile photo | Recommended | Profiles and the org chart |
| Worker type | Recommended | Filtering, for example employee or contractor |
| Absence | Recommended | Availability in Team Builder and My Circle. Dates and percentages only |
| Other fields | Optional | Any field can become a filterable tag, for example legal entity, team or cost centre. Agree them with us first |
Data MuchSkills does not accept. These are blocked when data arrives and never stored, even if the source includes them: age or date of birth, salary or other compensation data, performance ratings, and political, religious or health data.
Who is included. Limiting what the integration user can see in Employment Hero is the preferred way, so nothing outside your scope leaves your system. The fallback is a country filter in MuchSkills; records outside it are ignored and not stored. Your security or compliance team decides which fits your rules.
Leavers are deactivated, not deleted. Project history and certificates stay on record.
Our IP addresses. MuchSkills always connects from the same two addresses: 13.51.77.53 and 16.170.107.61. If Employment Hero or your network limits access by IP address, add both to the allow list.
Your plan must include the API. Employment Hero includes the Developer Portal and API access on Platinum and higher plans, not on Lite or Standard Plus.
Common errors
Troubleshooting
| What you see | Why | What to do |
|---|---|---|
| Some people are missing | They are outside what the integration user can see in Employment Hero, or outside the scope filter | Check the integration user's permissions and the scope |
| Managers are missing or wrong | The manager is outside the scope, or has no manager set in Employment Hero | Check that every manager is in scope and that reporting lines are filled in in Employment Hero |
| A person appears twice | Their Employment Hero email differs from the address they signed up with | Align the email in Employment Hero, then contact support |
| The connection is refused | Employment Hero or your network limits access by IP address | Add 13.51.77.53 and 16.170.107.61 to the allow list |
| The sync stopped | The credentials expired, or the integration user was disabled or lost permissions | Renew the access in Employment Hero and send us the new details securely |
Frequently asked questions
Employment Hero is not listed in MuchSkills, or shows as Contact us. Can we still connect it?
Yes. Employment Hero is connected as a custom set-up rather than from a form, because every installation is configured differently. Email support@muchskills.com or use the chat, and we book the technical session.
Do we need middleware or an integration platform?
No. MuchSkills reads directly from Employment Hero over HTTPS. Your team only creates the read-only access described on this page.
Can we leave out some countries, companies or groups?
Yes. The preferred way is to limit what the integration user can see in Employment Hero, so only people in scope ever leave your system. If that is not possible, MuchSkills can filter by country as records arrive and ignore the rest without storing them.
Can we test with a few people first?
Yes. The first sync can be limited to a handful of people or one department. You check the result, then we widen the scope. There are no separate test tenants.
How often does it sync?
Every 5 hours. An Owner or Admin can also run a sync at any time with Sync Now.
What happens to people who leave?
They are deactivated at the next sync, never deleted. Their project history and certificates stay on record, which matters for compliance.
Do you import absence reasons?
No. If you sync absence, MuchSkills takes only the dates and the percentage of time away. Reasons such as sick leave are never imported.
How do we send the credentials safely?
Through a secure channel we agree with you in advance, such as a password manager share. Never by plain email.